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Asst F&B Manager

  • Location:
  • Salary:
    R30 000
  • Job type:
    Full-Time
  • Posted:
    3 months ago
  • Category:
    Hospitality, Leisure, Manager
  • Deadline:
    December 10, 2020
  • Job Level:
  • Languages:
    English

Overview

A luxury 5* Hotel seeks an Asst F&B Manager.

Provide the highest level of hospitality in all the F&B outlets. Achieve total guest satisfaction and organisational profitability through effective utilisation of all resources. Continuously delight the guest by offering trend setting and innovative products and services.

Managerial Responsibility Areas

  • Planning, Forecasting and Budgeting the revenues and cost for the department.
  • Staffing and scheduling of the associates and allocation of duties to ensure the maximisation of associate productivity and minimise payroll costs.
  • Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Surveys to draw an action plan.
  • Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
  • Recruitment and Performance Appraisal & Management of associates in the department.
  • Develop &implement the annual plan using the Business Excellence Model framework, linking the department’s objectives to the unit’s overall strategy.
  • Manage and lead associates to ensure maximum productivity.

 

Main Duties/Responsibilities

  • Oversee outlet managers and supervisors with the day to day running of their departments.
  • Oversee the daily activities of all the F&B outlets including banquets.
  • Work with the outlet chefs in the area of cuisine, menu planning & design for the various outlets / banquets.
  • Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service is provided to all guests.
  • Conduct regular meetings with the outlet managers and supervisors and constantly monitor guest concerns, compliments and suggestions.
  • Organise food festivals and develop guest loyalty and retention programmes.
  • Compile and review the monthly profit and loss statement for various outlets and assist the outlet managers in implementing the approved budget, monitoring revenue and costs on a daily basis and assist in taking corrective action.
  • Ensure that all the operational standards set for all the equipment& processes are followed.
  • Maximise F&B profitability by implementing the cost containment strategies for all the outlets.
  • Prepare the promotion and marketing / PR plans for various outlets and execute the same.
  • Conduct refresher-training programmes for the associates and guide the new members of the department.
  • Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
  • Stay informed about local, national and international best practices/trends in food service, interior design, technology and entertainment in F&B.
  • Develop departmental trainers in association with the training department & oversee all the training activities within the department.
  • Ensure that the department procures the best quality raw material and cost effective equipment.
  • Ensure that TPAM requirements are adhered to and that all associates are trained and aware of TPAM regulations.
  • Revise manager’s duty list to ensure that all areas of reporting and reconciling is covered.
  • Perform audits, ensuring that LQA and Richey Standards are consistently followed and maintain positive audit results.
  • Ensure that KRA’s are updated and completed whilst identifying new KRA’s and allocating them to the different associates.
  • Address any grievance and counselling issues among the department associates.

 

Standard Responsibilities

  • Ensures that you work in a safe manner that does not harm or injure self or others.
  • To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
  • Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
  • Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
  • Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
  • Ensures effective implementation of the Code of Conduct at all times.
  • Efficient implementation of all work related instructions given by the superiors / management.

 

Knowledge & Skills

  • Graduates from reputed hotel management schools
  • Experience in luxury hotels
  • Knowledge of other hotel services
  • Knowledge about Food and Beverage services including cuisines, menus, accompaniments, wines, beers, spirits, cocktails, tobacco, teas, coffees, other non-alcoholic beverages and their the overall dining experience.
  • Rules of F&B service and service etiquette
  • F&B service skills and other operational skills
  • Professional guest interaction

Experience & Qualifications

  • Graduates from reputed hotel management schools (desirable)
  • Graduates with experience in hotels or hospitality sector
  • 1 to 2 years in similar position (desirable)

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