The Silo Bar Manager will be responsible for the successful running of the Willaston Bar at The Silo Hotel in the V&A Waterfront.
Main Duties & Responsibilities
Plan, supervise and control various operations, working closely and supporting the food and beverage manager.
Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
Constant effective communication with managers and supervisors regarding any guest or staff issues.
Encourage and motivate staff with a positive attitude.
Operate POS (point of sale) and maintain security of system.
Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions.
Prepare reports for food and beverage manager.
Maintain excellent product knowledge of Cocktails, Wine and Spirits.
Conduct service briefings.
Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’.
Stocktake and stock control.
Monitor staff service levels to establish any areas that require attention or further training and provide training where required.
Ongoing bar and beverage training as well as developing regular tests.
Monitor staff breaks and general time keeping.
Requirements & Qualifications
Diploma in Hospitality Management or Hotel School qualification will be given preference
3-5 years’ experience in a luxury hotel & restaurant environment
A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power point, Outlook
Up to date product knowledge of Cocktails, Wine and Spirits
Strong organizational skills and ability to multitask
Experience in Managing a small team
A willingness and passion to serve
Presentable and well groomed
Ability to work long hours, day and night, including weekends and holidays
Strong ability to communicate and to read and write in English is essential. Additional languages are a plus
A passion to learn, teach and drive improvement in employees
International experience in a similar environment and travelling experience will be advantageous
Own transport a plus