Professional guidance and selling of golf excursions and other excursions
Professional handling and escort of golf excursions and other excursions
Professional preparation of golf tours and follow-up of golf excursions.
Optimize cost regarding golf transfers.
Providing guest with information and announcements via the pa or written letter
Preparation for information hand outs and other, Shore Excursion relevant, delivery onboard.
Writing of golf tour reports and immediate reporting of extraordinary cases.
Translation for from English to German during the golf excursions.
Selling of golf sets and other golf services.
Organisation and caring out of golf meetings.
Responsible for the work flow in the assigned work area within the Shore Excursions Department onboard and the related administrative tasks, in close cooperation with the Shore Ex Manager.
Support the Shore Ex Manager and Asst. Shore Ex Manager in close cooperation with all interface functions.
Ensure all operations are carried out with the utmost economy consistent with the agreed quality standards
Supervision of the strict adherence to all agreed regulations (USPH/HACCP, ISM/ISO, SQM, TUIC Service standards), especially with regard to security, environment and hygiene regulations in his/her area of responsibility. This applies also to the services, sites and products used or visited during the shore ex programs.
In charge of the equipment, preventive maintenance and needed technical service.
Jointly responsible for equipment including maintenance and repair requests.
Contribute to Shore Ex Manager’s reporting and advices
Active implementation of the philosophy behind the product
Fulfil host function towards passengers – contact person for all passengers in case of problems and complaints
Supervision and reviewing of shore ex business partners including authorisation of their invoices.
Support of the other shore ex teams if requested or if no golf tours are conducted
Close contact to passengers, claims handling, organising of special arrangements and realisation of special requests.
Constant improvement of the work flow and standards, including input for manuals and regulations.