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Customer Service Agent

  • Location:
  • Salary:
    R265 / hour
  • Job type:
    Full-Time
  • Posted:
    3 months ago
  • Category:
    Other
  • Deadline:
    July 21, 2021
  • Job Level:

We built our business and our brand on the notion of connections, with our customers and with our employees. We’re on a quest for a Customer Service Experience Associate – for a Work from Home online support position, who shares our passion for connectivity. This is a person who has some flexibility and is open to working a non-traditional schedule.

If you’re looking for a great company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly rate of $16.00. While most of the working hours are Monday to Friday 9am to 5pm, sometimes we get requests after hours. To qualify, you must also have a high-speed internet connection available in your home. If it sounds like we’re on your frequency, then keep reading.

What You’ll Do

You’ll be a real-time trouble-shooter for customers in need, helping them get their heads around Social Media, Websites and Online Marketing. Full training will be provided from our managements team & you’ll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers.

You’ll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. You’ll also provide world-class service by selling them solutions that enrich their experiences & upgrades their business or lifestyle online.

And speaking of customer experiences, you’ll totally own that. That means you’ll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service. You will be part of an international brand with office around the world.

What’s In It For You?

Hey, what’s a great job without the best possible technology at your fingertips? We know you’re going to need the best workspace tools and technology and Cox makes sure you have the most innovative equipment and resources available so you can always be.

Growth is a good thing, and you’ll have opportunities to learn and train so you can always continue sharpening your skills. And we’ll encourage you to explore opportunities. While this position allows you to work remotely, we also have an office opening in your location in the upcoming months should you wish to meet the rest of the team.

Qualifications Minimum:

  • High school diploma, GED, or relevant work experience
  • 6 months experience providing customer service or selling products and services

Preferred:

  • 6+ months of experience working in a position that requires meeting sales goals
  • Keen aptitude for helping customers and a customer experience focus
  • 1-2 years of work experience in a customer service role, not necessarily specific to call centers
  • Enthusiastic and personable, with the ability to adapt and thrive in constant change
  • Previous telecommunications experience

The position requires a reliable internet connection and a phone line. Most interactions are done via chat on the new site but might also need to be done from time to time via email or phone.

Our products and services platforms cover –  Web Design, SEO, Social Media, PPC, Google Ads, Hosting, Domains & Premium Domains and much more.

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