Receptionist – Cape Town

  • Location:
  • Salary:
    R500 / week
  • Job type:
  • Posted:
    7 months ago
  • Category:
  • Deadline:
    January 20, 2021
  • Job Level:

Once in Cape Town is a gateway for visitors into the bustling Cape Town scene – we are in search of a dynamic Receptionist at our property, situated in Gardens. Once in Cape Town is a hybrid hotel model, combining the amenities and safety of a hotel, with the fun and atmosphere of a backpackers hostel. It is frequented by foreigners and locals alike, and best known as a place for people to connect and learn about a new side to the famous Mother city.

Role Name: Receptionist

Location: Cape Town CBD

Working hours: Shift based working hours

Role specifics: Permanent position

Salary: Market related

Our Vision is to open up Africa by celebrating unique culture – to expand minds and have a positive impact through travel.

Our Mission is to constantly be innovating and collaborating towards quality, youth-led & inclusive travel adventures for the like-minded with eco-tourism at the core. be innovating and collaborating towards quality, youth-led & inclusive travel adventures for the like-minded with eco-tourism at the core.

Role summary:

Reception is the first person guests encounter, it is essential that they are well presented and that engage with guests in a friendly manner, assisting them with their needs whenever possible.

Reception staff members ensure all check-in and out’s are done as per standard, managing daily cash floats and ensuring all logistics related to arrival and departure are done as per standards.

Daily Responsibilities:

  • Check float and open cash drawer to make sure there are R500 in each.
  • Do pit checks of toilet, fire escape doors, kitchen, make sure it is tidy
  • Log onto all booking sites and check the new requests for rooms
  • Allocate unassigned rooms as per their request
  • Highlight no shows for housekeeping to check, once confirmed report to Reservations
  • At 10AM do check-outs, make sure all people checking out are supposed to check out on that day, otherwise collect payment for extension or late check-out. Log in the Property Management System.
  • Collect guest bags from store room provided they give a bag tag.
  • At 2PM do all check-ins: scan ID’s, take photos, hand welcome pack, do welcome speech.
  • If guest did not pay in full beforehand, remind them of their outstanding payment, collect, update details in guest registry.
  • Make sure your shift leaves a tidy reception to the next shift.
  • Prepare welcome packs with wifi code, tours to dod urign CT.
  • Print out the end of day cash file.
  • By the end of the shift cash up, close drawer and hand over float.


  • Matric (Essential) or A-level education or international equivalent
  • Diploma/Degree in Hotel Management or related field (Desirable)
  • Fluent in written and spoken English (advanced level)
  • Knowledge and appreciation of Diverse Cultures
  • Knowledge of Rooms Division
  • Knowledge of Property Management systems
  • Understanding of Health and Safety policy and procedures
  • Understanding of Yield Management
  • Understanding of Sales techniques
  • Understanding of Hospitality Industry Ratio’s
  • Basic understanding of IT, AV & Telecommunications software & hardware system
  • Minimum 1 year relevant experience in Front Office
  • Hospitality experience or similar B2C business with high volumes

Please note due to the volume of CV’s received we cannot get back to all candidates should their profile not meet the criteria we are looking for. If we do not contact you within two weeks after you applied, please consider your application unsuccessful.