Hotel Receptionist

REQUIREMENTS:

• As least two years’ experience in the Hotel industry, in a similar position

• Computer literate

• Front Office and Cashiering experience, an advantage

• Excellent knowledge of Microsoft Office

• Fluent in English

• Display a high level of emotional intelligence and be well groomed.

• Customer orientation, professional charm and sophistication is an advantage

• Ability to work shifts and occasional overtime

QUALIFICATIONS:

• Minimum Std. 10 (Grade 12)

• Hospitality Management Diploma or equivalent qualifications advantageous

KEY RESPONSIBILITIES:

• To ensure that all guests are checked in and out in a professional, efficient and courteous manner and maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by The Hotel.

• Ensuring that Front Office policies and procedures regarding front desk procedures, switchboard duties, handling incoming messages, mail, deliveries, packages etc. are strictly adhered to.

• Dealing with all guest queries regarding bookings, in house queries, payments and after departure services.

• To assist the Sales & Marketing department in promoting and selling the hotel & the facilities to prospective guests.

• Ensuring effective communication from the reception department to all operational departments.

• To make reservations in the absence of the Reservations department and after hours.

• To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk.

• To assist as far as possible with the induction and training of new staff members and students. To carry out duties that the Front Office & Rooms Division Manager’s may require from time to time.