JOB TITLE: Receptionist
REPORTS TO: Front-office Manager
DUTIES & RESPONSIBILITES
- Ensure that all company policies, procedures & SOPs are adhered to
- Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied
- Record, process & file all information relating to in-house guests
- Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details
- Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping
- Receives Guests in a manner, which is polite, friendly & efficient
- Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed
- Liaise with hall porters to make sure that the guests’ luggage is moved from the lobby area to their room
- Ensures Front Office System is in accordance with Housekeeping Report
- Prints contingency report when requested
- Prints reports for use in Reception and for Hotel departments and ensures that they are circulated
- Adheres to the Company Credit Policy
- Completes End of Shift procedures in accordance with the company policy and procedures
- Maintain a smart, clean and tidy personal appearance at all times
- Prepares in advance for the arrival of groups
- Performs additional duties as & when request
CORE COMPETENCIES
- Excellent command of English – both written & verbal
- Customer service
- Attention to Detail
- Good team player
- Act in good faith & in the best interest of the Company at all times
- Knowledge of Opera would be an advantage
- Ability to work shifts, week-ends & public holidays
REQUIREMENTS
- Must haveFront Office and Receptionist experience in the Hospitality Industry
- 2 – 3 years experience required
- Must be able to work well under pressure
- Be able to deal with checking in large volumes
Expected Start Date: 2021/12/01
Job Types: Full-time, Permanent
Salary: R8,500.00 per month
Experience:
- Reception: 2 years (Required)
- Hospitality: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
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