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Hotel Receptionist

  • Location:
  • Salary:
    R8 500
  • Job type:
    Full-Time
  • Posted:
    6 days ago
  • Category:
    Admin
  • Deadline:
    Open
  • Job Level:

JOB TITLE: Receptionist

REPORTS TO: Front-office Manager

DUTIES & RESPONSIBILITES

  • Ensure that all company policies, procedures & SOPs are adhered to
  • Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied
  • Record, process & file all information relating to in-house guests
  • Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details
  • Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping
  • Receives Guests in a manner, which is polite, friendly & efficient
  • Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed
  • Liaise with hall porters to make sure that the guests’ luggage is moved from the lobby area to their room
  • Ensures Front Office System is in accordance with Housekeeping Report
  • Prints contingency report when requested
  • Prints reports for use in Reception and for Hotel departments and ensures that they are circulated
  • Adheres to the Company Credit Policy
  • Completes End of Shift procedures in accordance with the company policy and procedures
  • Maintain a smart, clean and tidy personal appearance at all times
  • Prepares in advance for the arrival of groups
  • Performs additional duties as & when request

CORE COMPETENCIES

  • Excellent command of English – both written & verbal
  • Customer service
  • Attention to Detail
  • Good team player
  • Act in good faith & in the best interest of the Company at all times
  • Knowledge of Opera would be an advantage
  • Ability to work shifts, week-ends & public holidays

REQUIREMENTS

  • Must haveFront Office and Receptionist experience in the Hospitality Industry
  • 2 – 3 years experience required
  • Must be able to work well under pressure
  • Be able to deal with checking in large volumes

Expected Start Date: 2021/12/01

Job Types: Full-time, Permanent

Salary: R8,500.00 per month

Experience:

  • Reception: 2 years (Required)
  • Hospitality: 1 year (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

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