Team Leader

Cape Town – CBD

R19000 – 21000 CTC p/m (R17000 – R19000 Basic + Medical Aid + Pension)

A leading fast growing global BPO business seeks to employ an experienced Team Leader to manage a remote team.

Responsibilities:

· Drive overall team performance remotely

· Handling escalations/complaints

· Ensure SLA targets achieved

· Reporting on team performance

· Ensure customer satisfaction

· Quality control, coaching and development of staff

· Manage adherence

· Ensure policies and procedures are adhered to

Requirements:

· Minimum 3 years Team Leader experience in a call centre essential!

· BPO experience essential

· Experience managing a team of 12-15 agents

· Insurance experience advantageous

· Ability to work shifts

Education Requirements:

· Matric essential

· Clear credit and crim record

Email your original CV.

Should you not be contacted within 14 days, you can consider your application unsuccessful.

Job Type: Full-time

Salary: R19,000.00 – R21,000.00 per month

Team Leader