Cape Town – CBD
R19000 – 21000 CTC p/m (R17000 – R19000 Basic + Medical Aid + Pension)
A leading fast growing global BPO business seeks to employ an experienced Team Leader to manage a remote team.
· Drive overall team performance remotely
· Handling escalations/complaints
· Ensure SLA targets achieved
· Reporting on team performance
· Ensure customer satisfaction
· Quality control, coaching and development of staff
· Manage adherence
· Ensure policies and procedures are adhered to
· Minimum 3 years Team Leader experience in a call centre essential!
· BPO experience essential
· Experience managing a team of 12-15 agents
· Insurance experience advantageous
· Ability to work shifts
· Matric essential
· Clear credit and crim record
Email your original CV.
Should you not be contacted within 14 days, you can consider your application unsuccessful.
Job Type: Full-time
Salary: R19,000.00 – R21,000.00 per month