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Virtual Assistant

VIRTUAL ASSISTANT

Are you a person who can multi-task, works well under pressure, and takes initiative? Do you have a burning drive to achieve and the ability to push yourself to get results?

We are a small Virtual Receptionist company based in Australia looking for a dynamic personality who enjoys a challenge to join our team,

YOU WILL NEED:

  • A PC/Laptop with 8gigs RAM (fast processor – I3 minimum)
  • Fast, reliable internet. (Fiber/ADSL line)
  • A good quality headset with noise cancellation microphone.
  • A clear English accent that will fit with our Australian clients.
  • Previous sales or customer service experience and a bubbly phone personality.

WE WILL PROVIDE:

  • Training, software, support.
  • A friendly team environment.

YOUR ROLE:

You will be assisting/supporting management.

  • Adhoc duties as required (for both TKR & Clients)
  • General Reception (Inbound & Outbound – whichever apply)
  • Customization of screens, providing after sales service and support to clients on an ongoing basis – as required
  • Resolution of complaints, on boarding and welcoming of new clients
  • Use of multiple platforms to record
  • Maintaining relationships
  • Rapport building
  • Being proactive with building our brand and reputation
  • Assisting with quality control
  • A high level of confidentiality when dealing with our systems, processes and clients.
  • Call handling for inbound and/or outbound
  • All rounder

We are a small business therefore the scope of duties may change according to what is required

REMUNERATION:

To be negotiated (R13 000)

HOURS:

Monday to Friday 9AM – 5PM (GTM +10) Which is currently 1AM – 9AM SA time

We are a caring team of South African and Australian staff who work together via Teams to support each other and our clients. This role would be ideal for a someone who is mature, can touch type and has a high attention to detail.

Job Types: Full-time, Contract, Permanent

Salary: From R13,000.00 per month

Experience:

  • Customer service: 2 years (Preferred)
  • Sales: 2 years (Preferred)

Language:

  • English (Required)

Work Remotely:

  • Yes

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