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Virtual Receptionist

  • Location:
  • Salary:
    R75 / hour
  • Job type:
    Contract
  • Posted:
    1 month ago
  • Category:
    Admin
  • Deadline:
    Open
  • Job Level:

Are you a person who can multi-task, works well under pressure, and takes initiative? Do you have a burning drive to achieve and the ability to push yourself to get results?

We are a small Virtual Receptionist company based in Australia looking for a dynamic personality who enjoys a challenge to join our team,

YOU WILL NEED:

A PC/Laptop with 8gigs RAM (fast processor – I3 minimum)

Fast, reliable internet. (Fiber/ADSL line)

A good quality headset with noise cancellation microphone.

A clear English accent that will fit with our Australian clients.

Previous sales or customer service experience and a bubbly phone personality.

WE WILL PROVIDE:

Training, software, support.

A friendly team environment.

YOUR ROLE:

You will be assisting/supporting management.

Adhoc duties as required (for both TKR & Clients)

General Reception (Inbound & Outbound – whichever apply)

Customization of screens, providing after sales service and support to clients on an ongoing basis – as required

Resolution of complaints, on boarding and welcoming of new clients – if/when required

Use of multiple platforms to record

Maintaining relationships

Rapport building

Being proactive with building our brand and reputation

Assisting with quality control

A high level of confidentiality when dealing with our systems, processes and clients.

Call handling for inbound and/or outbound

All rounder

We are a small business therefore the scope of duties may change according to what is required

REMUNERATION:

R75/hour starting rate

HOURS:

Starting hours would be Monday to Friday 9AM – 5PM (GTM +10) Which is currently 12AM – 8AM SA time

We are a caring team of South African and Australian staff who work together via Teams to support each other and our clients. This role would be ideal for a someone who is mature, can touch type and has a high attention to detail.

This position would not suit parents with really young kids as the hours create a lifestyle change

If you are interested in applying for the position then please send a voice note with your relevant skills and experience

Job Types: Contract, Permanent

Salary: R75.00 per hour

Experience:

  • Administrative office procedures, practices and equipment: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Shift availability:

  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Remotely:

  • Yes

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